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Shipping and Returns Policy for Jessica Tessera Mosaics


Effective Date: 21st November 2024

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At Jessica Tessera Mosaics, we are committed to providing a seamless and transparent service. This Shipping and Returns Policy outlines our shipping practices and your rights regarding returns and refunds, in compliance with applicable consumer protection laws in the UK.

 

1. Shipping Policy

1.1 Order Processing Time
Orders are processed within 1–2 business days of receiving payment. Orders placed after 2:00 PM or on weekends/bank holidays will be

processed on the next business day.

Any custom affirmations have a lead time of 4 weeks

1.2 Shipping Costs
We offer free shipping on all orders within the UK.

1.3 Delivery Methods and Times
We provide the following delivery options:

  • Standard Delivery: 3–5 business days.

Delivery times are estimates and may vary due to factors outside our control, such as courier delays.

1.4 International Shipping
We currently do not offer shipping outside the UK.

1.5 Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).

1.6 Delivery Issues
If your parcel is delayed, lost, or damaged during shipping, please contact us immediately at jessicatessera1@gmail.com. We will work with the courier service to resolve the issue promptly.

 

2. Returns Policy

2.1 Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without providing a reason. This applies to most items purchased online.

To cancel your order:

  • Notify us in writing at jessicatessera1@gmail.com within 14 days of receiving the goods.

  • Once your cancellation request is accepted, return the items to us within 14 days.

2.2 Returns Eligibility
Items must meet the following criteria to qualify for a return:

  • Returned within 14 days of receipt.

  • In unused, original condition with all packaging intact.

  • Proof of purchase is provided.

Certain items are non-returnable unless faulty, including:

  • Personalised or custom-made products.

  • Items that are sealed for hygiene reasons once opened.

2.3 Faulty or Damaged Goods
If you receive a faulty or damaged item, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015. Notify us within 30 days of receiving the goods to arrange a return or replacement.

2.4 How to Return Items

  • Contact us at jessicatessera1@gmail.com to initiate the return process.

  • Package the item securely and include a note with your order number and reason for return.

  • Send the item to the return address provided during correspondence.

We recommend using a tracked delivery service, as we are not responsible for items lost during return shipping.

2.5 Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds are issued to the original payment method.

2.6 Return Shipping Costs

  • If you are returning an item due to a fault or an error on our part, we will cover the return shipping costs.

  • For change-of-mind returns, you are responsible for the return shipping costs.

2.7 Custom Affirmations Cannot Be Returned: Items that have been personalised, such as custom affirmations (e.g., tailored audio or written content), are non-returnable.​

 

3. Contact Us

For questions regarding shipping or returns, please contact us at:
Email: jessicatessera1@gmail.com

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